FAQ | The Bookish Soul
Do you ship internationally?
Yes! We ship to the USA, Canada, and most countries worldwide. International orders may be subject to customs fees or import taxes depending on your country’s regulations. These charges are determined by local customs and are the customer’s responsibility.
Where do you ship from?
Most orders are printed and shipped as locally as possible through our print-on-demand partners. Depending on the item and destination, your order may ship from the United States, Canada, or another nearby production facility.
International delivery times may vary due to distance, carrier delays, or customs processing. Customs fees or import taxes are not common for every order, but they may apply depending on your country’s regulations and are determined by your local customs office.
Shipping and Processing
Orders are typically fulfilled within 1-5 business days before shipping. At checkout, you’ll see an estimated delivery date, but please note that delays can happen. During the holiday season or large sales events, fulfillment may take up to a week.
Do orders with multiple products ship separately?
Multiple-item orders may arrive in separate packages. Apparel items are made through print-on-demand partners and may ship separately depending on the product type and fulfillment location. Snail mail, art prints, and paper goods are prepared by me in my home studio, so they will always ship separately from apparel orders.
Cancellations, Returns, and Refunds
All items are made to order, meaning production begins only after you place your order. Because of this, I do not accept returns or exchanges. If you need to cancel or modify your order, please contact me as soon as possible. I’ll do my best to assist, but once an order has been sent to production, cancellations or changes are no longer possible.
If there’s an issue with your order or an error on my end, please reach out with a photo of the damaged or incorrect item, and I’ll be happy to replace it—ideally within two weeks of your order date! For more details, please check the return policies.
Do you provide custom or wholesale orders?
Yes! Feel free to reach out if you have an idea for a custom design or any questions—I’d be happy to help!
FAQ | The Butterfly Post
When will I be billed?
You will be billed on the same day you first subscribe, and then every other month on that same date unless you cancel before your next renewal.
You can manage or cancel your subscription through your customer portal at any time.
How often will I receive my snail mail?
You will receive The Butterfly Post every two months.
For example, if your first mailer ships in February, your next mailers will ship during the first week of April, June, August, and so on.
Can I join during either month of an issue?
Yes. Although each issue lasts two months, you can subscribe during either month. Join by the 25th, and your first mailer will ship during the first week of the following month. After that, you’ll receive a new issue every two months.
When will I get my letter?
I send out The Butterfly Post during the first week of every month.
To be included in the next month’s mailing, please subscribe by the 25th of the previous month. Your first letter will ship on the 1st of the following month. For example, if you subscribe by January 25, your letter will ship on February 1.
Canadian members typically receive it within 3-10 days of sending, and international members should receive the letter within 2-6 weeks.
The subscription is bimonthly, which means you will be billed every other month. New subscriptions may open monthly, but each seasonal theme runs for two months, so members who join in different months may still receive the same theme.
Can I cancel my subscription?
Yes. You can manage or cancel your subscription through your customer portal. If you need help, you can always contact me.
Can I track my mailer?
To keep The Butterfly Post affordable, most mailers are sent as standard letter mail, so tracking may not be available.
If a tracked option is available for your location, it will be shown at checkout.
My mailer arrived damaged. What should I do?
If your mailer arrived damaged or incorrect, please email me at thebutterflypost@gmail.com with your name and photos of the item(s). My usual email response time is 1–3 business days.
What if my mailer hasn’t arrived?
The Butterfly Post mailers ship during the first week of the month.
Once your mailer has shipped, please allow up to 14 business days for delivery within Canada and the U.S., and up to 21 business days for international delivery.
If it hasn’t arrived after this timeframe, it may have been delayed or lost in transit. Please email me at thebutterflypost@gmail.com with your full name, shipping address, and order number so I can look into it and help resolve the issue.
Please allow 1–3 business days for a response.